Cancellation and Refund Policy
Quantico Cap Cancellation and Refund Policy
Effective September 23, 2026
Important Notice Before Purchase
This policy explains how Quantico Cap subscriptions are purchased, renewed, canceled, and refunded. Please read it carefully before completing your purchase.
By completing your purchase, you confirm that you have read, understood, and agreed to this Cancellation and Refund Policy.
1. Secure Checkout Through Stripe
All subscription purchases must be completed through Stripe’s secure checkout page. Stripe securely collects and processes the payment information required to begin and renew your subscription.
Quantico Cap does not require customers to provide payment-card information directly by email, chat, community message, or any other informal communication method.
Before authorizing the purchase, the customer is responsible for reviewing and confirming:
The selected product or subscription;
The subscription price;
The billing frequency;
The email address associated with the account;
and The payment method entered through Stripe.
The subscription begins when Stripe successfully processes the initial payment.
2. Automatic Renewal Every 30 Day:
Your subscription automatically renews every 30 days after the original signup date.
By completing your purchase, you authorize Stripe to automatically charge the payment method on file at the beginning of each new 30-day billing period unless the subscription is successfully canceled before the applicable renewal date.
The original signup date establishes the recurring billing schedule. A delayed, failed, retried, or later successful payment does not necessarily change the original renewal schedule.
The customer is responsible for monitoring the renewal date and maintaining a valid payment method.
3. Right to Cancel After the First Payment
After the initial payment has been successfully processed, the customer may cancel the subscription at any time.
Unless immediate cancellation is selected or otherwise stated, the customer will continue to have access to the subscription through the end of the current paid 30-day billing period.
Canceling the subscription stops future renewals. It does not reverse a payment that has already been processed and does not create a right to a full or prorated refund for the current billing period.
To prevent the next automatic renewal charge, the cancellation must be completed through Stripe, or a cancellation request must be submitted by email, before the next renewal date.
4. How to Cancel
Cancellation must be initiated by the customer. A subscription may be canceled through either of the following methods:
Cancellation Through Stripe
Log in to your Quantico Cap Dashboard.
Click on My Subscriptions.
Continue to Stripe’s secure billing portal.
Select the subscription you wish to manage.
Complete every cancellation step until a confirmation is displayed.
The cancellation process is not complete if the customer leaves the Stripe billing portal before completing all required steps.
Cancellation by Email
The customer may also request cancellation by emailing:
The request must:
Be sent from the email address associated with the subscription;
Clearly identify the customer’s account; and
Clearly identify the subscription the customer wants to cancel.
If the customer has more than one active subscription, the customer must specify which subscription or subscriptions should be canceled.
5. Cancellation Deadline
The customer may cancel at any time after the first payment. However, to prevent the next automatic charge, the cancellation must be completed through Stripe, or the cancellation request must be received by email, before the next renewal date.
A cancellation submitted on or after the renewal date may not stop a payment that has already been initiated or processed.
The time and date on which the cancellation is completed through Stripe, or the email request is received by Quantico Cap, will determine whether the request was submitted before the renewal deadline.
6. Cancellation Confirmation
A cancellation submitted through Stripe is not complete until the customer finishes all required cancellation steps.
Stripe normally sends a confirmation email after a successful cancellation. Customers should retain this email as proof of cancellation.
For cancellation requests submitted by email, the customer should retain the sent message and any written cancellation confirmation received from Quantico Cap.
If the customer does not receive confirmation, the customer should contact Quantico Cap Support before the renewal date to verify the subscription status.
The following actions do not cancel a subscription:
Deleting an application;
Leaving a community, chat, live trading room, or social media group;
Stopping use of the service;
Disconnecting a trading account or platform;
Removing a payment method when a backup method remains available;
Allowing a payment to fail;
Disputing a previous payment; or
Informally stating an intention to cancel without completing the Stripe cancellation process or submitting an identifiable email request.
7. Access After Cancellation
Unless otherwise stated during the cancellation process, a subscription canceled before renewal will remain active through the end of the current paid 30-day billing period.
After the paid billing period ends, access to the applicable subscription product or service will expire, and the subscription will not renew.
If the customer selects an immediate-cancellation option, access may end immediately.
8. Refund Policy
Subscription payments are final and nonrefundable once processed, except where a refund is required by applicable law.
Quantico Cap does not provide full or prorated refunds or credits for:
Partial billing periods;
Unused subscription time;
Failure to use or access the service;
Changes in personal circumstances;
Failure to cancel before the renewal date;
Cancellation requests received after a renewal payment has been processed;
Failure to complete all required Stripe cancellation steps;
Failure to review billing notices, receipts, or renewal information;
Dissatisfaction with trading results, market performance, or individual outcomes; or
Continued access that the customer chooses not to use.
Canceling a subscription prevents future renewals. It does not automatically refund or reverse a payment that has already been processed.
9. Duplicate or Incorrect Payments
If the customer believes that a payment was duplicated, processed in error, or associated with the wrong account, the customer should contact [email protected] promptly.
The customer should provide:
The email address associated with the subscription;
The payment date;
The amount charged;
The last four digits of the payment card, when available; and
Any available receipt, invoice, or transaction information.
Quantico Cap will review the billing records and determine whether a correction is appropriate.
10. Customer Responsibility
The customer is responsible for:
Providing an accurate email address during signup;
Reviewing Stripe receipts, invoices, and billing notices;
Monitoring the next renewal date;
Maintaining access to the registered email account;
Maintaining access to the Quantico Cap Dashboard;
Keeping the payment method current;
Identifying the correct subscription when requesting cancellation;
Completing every required Stripe cancellation step; and
Requesting cancellation before the renewal date.
Not receiving, opening, or reviewing a renewal reminder does not cancel the subscription or prevent automatic renewal.
11. Contact Information
Questions, billing concerns, and cancellation requests may be sent to:
Quantico Cap Support
Customer Agreement Before Purchase